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After-sale service

(Only for Order on www.retevis.com)

After you receive your products, Retevis offer 24 months radio repair for free. However, radio accessories enjoy 6 months repair warranty, except earpieces enjoy 3 months warranty,from the date of the first customer’s receipt.
Beyond the warranty period: We still offer maintain service. buyers are required to afford corresponding cost.

Who is Covered?

This warranty extends only to the first consumer purchaser. and is not transferable. Also please offer your order ID and your complete Recipient's Name (this is essential), when contact us for warranty.

How to Obtain Warranty Service or Other Information?

To obtain service or information. please email to info@retevis.com ,we will reply it within 24 working hours.

Exclusions From Warranty Coverage

Normal Wear and Tear
Abuse & Misuse: like improper operation. storage. accident or neglect. such as physical damage (cracks. scratches. etc.) to the surface of the Products. contact with liquid. water. rain. extreme humidity or heavy perspiration. sand. dirt or food; extreme heating. other acts which are not the fault of Retevis products.
Use of Non-Retevis branded Products and Accessories: Defects or damage that result from the use of Non-Retevis branded or certified products. accessories. software or other equipment.
Unauthorized Service or Modification: Defects or damages resulting from service. testing. adjustment. installation. maintenance. alteration. or modification in any way by someone other than Retevis or its authorized service centers.
Purchase that with no proof to show you are the first purchase customer. such as customer name, order ID. transaction detail. etc
Free gifts such as earpiece,including not in the repair warranty.

Warranty Policy

Walkie-talkie

Warranty Time	Your Retevis Radio has 24 months Warranty from date of purchase. Your Retevis Accessories in the original box (except Earpiece) have 6 months warranty free repair from date of purchase.
Repair Methods	Repair or Replace of the Products Depending on the fault condition. Repaire or Replace Parts including but not only the batterie, screen, and motherboard. Repaired or Replaced Parts enjoy the left of the warranty from date of purchase.

Repeater

Warranty Time	Your Retevis Reapter and Accessories have 24 months Warranty from date of purchase.
Repair Methods	Repair or Replace the Products Depending on the fault condition. Repaire or Replace Parts including but not only the battery, screen, and motherboard. Repaired or Replaced Parts enjoy the left of the 24-month warranty from date of purchase.

Speaker Mic, Antenna, Battery and Charger

Warranty Time	Your Retevis Speaker Mic, Antenna, Battery, and Charger have 6 months Warranty from date of purchase.
Repair Methods	Repair or Replace the Parts Depending on the fault condition. Repaired or Replaced Parts enjoy the left of the 6 months warranty from date of purchase.

Earpiece

Warranty Time	Your Retevis Earpiece has 3 months warranty free repair from date of purchase.
Repair Methods	Replace Rplaced Earpiece enjoy the left of the 3 months warranty from date of purchase.